Returns
At Sarape Sashes, we strive to provide our customers with high-quality customized graduation stoles. Due to the nature of our products, which are personalized and customized specifically for each customer, we have established the following refund policy:
- Customized Orders: Since each Sarape Sash is tailored to meet the unique specifications of individual customers, we cannot offer refunds or returns on any products with customization. We strongly encourage customers to double-check their order details, including text, colors, and any other customization options, before placing their order to ensure accuracy. If there are any mistakes to your order, please let us know within 24 hours of placing your order if the mistake was made by yourself. If you encounter a mistake made by Sarape Sashes upon receiving your order, please let us know immediately.
- Non-Customized Orders: If you receive a Sarape Sash that does not have any customization, you may request a return within 3 days of delivery. In this case, the customer will be responsible for covering the shipping costs associated with the return. Once we receive the returned item in its original condition, we will process a refund for the product cost.
- Damaged or Defective Products: In the rare event that you receive a damaged or defective Sarape Sash, please contact us within 3 days of delivery with photographic reference of the issue. We will assess the situation and, if appropriate, offer a replacement product at no additional cost.
Please note the following important points:
- Refunds will be issued to the original payment method used for the purchase.
- It is essential to provide accurate shipping information at the time of ordering. Sarape Sashes will not be responsible for any errors or delays caused by incorrect shipping details provided by the customer.
- Sale items are final sale. Please email us at info@sarapesashes.com if you have any questions.
- We recommend contacting our customer support team for any concerns or questions regarding your order. We are committed to addressing any issues and finding suitable solutions whenever possible.
By placing an order with Sarape Sashes, you acknowledge and agree to abide by the terms and conditions of this refund policy.
Need help?
Contact us at info@sarapesashes.com for questions/concerns related to refunds and returns.